Question 1

How quickly can you fix my broken springs?

Accepted Answer

We prioritize spring repairs and typically offer same-day or next-day service. Emergency calls within 2-4 hours. Never attempt to repair springs yourself.

Question 2

What causes broken springs in garage doors?

Accepted Answer

Primary causes include normal wear (10,000 cycles), rust, poor maintenance, temperature extremes, and improper installation. Prevention includes annual maintenance and regular lubrication.

Question 3

Do you offer financing for new garage door installations?

Accepted Answer

Yes, we offer 0% interest financing for 6-12 months, extended payment plans up to 60 months, and commercial financing.

Question 4

What brands of garage doors do you install?

Accepted Answer

We install Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, and Northwest Door. Styles include traditional, carriage house, modern, and commercial.

Question 5

How long does a garage door installation take?

Accepted Answer

Standard installation: 3-4 hours for single door, 4-6 hours for double. Includes old door removal, installation, opener, safety testing, and cleanup.

Question 6

What is included in your maintenance service?

Accepted Answer

Our 25-point inspection covers door components, hardware, opener system, and safety features. Annual maintenance extends door life by 3-5 years.

Question 7

Do you offer emergency garage door service?

Accepted Answer

Yes, 24/7 emergency service with 1-2 hour typical response. No overtime charges. Covers door failures, broken springs, storm damage, and security issues.

Question 8

What warranty do you offer on repairs and installations?

Accepted Answer

2-year warranty on all parts and labor for installations and repairs, plus manufacturer warranty support. Local warranty service with no-hassle claims.

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